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Our Terms & Conditions set the rules for your account, wallet activity, promo use, game access and support requests on racenet.

Account termsWallet rulesPromo conditionsAccess where law permitsSupport paths

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Malaysia Terms with wallet context

racenet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply when you create, access or use an account, including any wallet movement linked to Touch 'n Go, GrabPay, Boost dan FPX. They explain how we accept account details, verify wallet activity, handle game access, process withdrawal checks and respond when a

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term is not followed. We may update these terms when product rules, security checks, payment handling or legal requirements change. If a change affects your account flow, we aim to make the updated wording clear on the page where you need it. Access and eligibility depend
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on local law and are available only where local law permits. If any term conflicts with a rule shown inside a specific game, promo or wallet screen, the more specific wording for that screen applies to that action.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Three contact routes for term questions

If a clause is unclear, contact us before you continue with the affected action. Our support team can explain how a term applies to your account record, wallet status, promo entry or…

Live chat for account clauses Use chat when you need a quick explanation of a term linked to login access, verification, promo eligibility or game entry. We may ask for your account email and recent action time to locate the relevant record.

Email for written responses Send an email when you want a written reply about a term, a wallet decision or a document request. Include your account ID, payment method name and the clause or screen that raised the question.

Wallet help for payment clauses Contact wallet support for questions about Touch 'n Go, GrabPay, Boost dan FPX records under these Terms. We check receipt timing, name matches and withdrawal status before explaining the next available step.

ACCOUNT CARE

Six ways we handle term records

Our Terms & Conditions rely on accurate account records. We use sign-in logs, wallet receipts, device signals, cookie choices and support messages to apply clauses fairly and consistently.

Account data use

We use your registration details, login history and account status to apply these Terms. That helps us confirm who is acting on the account when access, wallet movement or support history is questioned.

Cookie records

Cookies help us keep session state, remember security choices and connect a support request to the correct account flow. If you clear cookies, some term-related prompts may appear again during your next visit.

Security checks

When the Terms require verification, we may compare account details, wallet receipts, device patterns and document records. These checks protect the account record before a withdrawal, change request or access decision is completed.

Record retention

We keep account, payment and support records for as long as needed to run the service, answer disputes and meet legal duties. Older records may be archived with access limited to trained staff.

Change requests

If your name, contact detail or wallet reference needs correction, contact support with the current record and the requested change. We may ask for proof before updating any term-related account detail.

Contact control

You can ask support which records were used for a term decision. We will explain the category of data involved and the contact path for any follow-up request tied to your account.

Seven answers before you join

These answers explain how our Terms & Conditions affect your account before and after you join. They focus on access, wallet records, data use, changes, withdrawals and support contact. If your situation is not covered here, contact us with the account detail and screen reference so we can answer against the correct clause.

They apply when you create an account, sign in, use the lobby, join a promo, move funds or ask support for help. Access also depends on local law and is available only where local law permits.

Yes. We may update wording when account processes, wallet checks, game rules or legal duties change. If you continue using the account after an update, the current wording applies to future actions.

Withdrawal requests are checked against account ownership, wallet history and any clause linked to verification or promo use. If extra checks are needed, support will tell you what record or document is required.

We may use registration details, login records, wallet receipts, device signals, cookie records and support messages. These records help us apply clauses on access, security, payment checks and account changes.

A name mismatch can delay a wallet action while we check ownership under the Terms. Support may request proof linked to Touch 'n Go, GrabPay, Boost dan FPX before the request continues.

Contact support with your account ID, the detail that needs correction and proof showing the current record is wrong. We check the request against security clauses before updating account or wallet data.

Use live chat for quick clarification or email for a written response. Share the clause, screen, payment method and time of the action so we can locate the account record used.

Five badges before you agree

Three contact routes for term questions

Six ways we handle term records

Account data use

Cookie records

Security checks

Record retention

Change requests

Contact control

Seven answers before you join

01 When do the Terms & Conditions apply to me?

02 Can the Terms & Conditions change after I join?

03 How do these terms affect withdrawals?

04 What data is used to apply the terms?

05 What happens if my wallet name does not match?

06 How can I ask for an account detail change?

07 Who should I contact about a term decision?

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