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Legal terms for your racenet account

racenet puts account terms, privacy choices, cookie controls and payment record rules in one Legal centre so you know what applies before you open your account.

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racenet Legal terms for your racenet account
CONTACT ROUTES

Three ways to reach our legal desk

Legal questions need a clear path, not a queue with no context. Use the contact route that matches your request so we can send it to the right team and connect it…

Live chat handover Start with chat when you need to flag a legal account issue quickly. Our support team records your request, confirms your account reference and moves the case to the policy team when legal handling is needed.
Email for written requests Use email when you want a written record for privacy, cookie, account access or transaction record questions. Attach only the documents we request, and remove unrelated details before sending files to us.
Account area message Send a message from your account area when the request relates to your own profile. This helps us match the case to the correct record without asking you to repeat verification steps.
DATA CARE

Six controls behind our policy work

Our legal process is built around records we can check: account details, login activity, payment references, device signals and messages you send us.

Data collection scope

We collect account details, contact data, login records and transaction references needed to run the service, check eligibility and respond to disputes. We avoid asking for extra documents unless a specific legal or security reason exists.

Cookie choices

Cookies help us keep sessions active, remember language choices and detect unusual access. Where optional cookies are used, you can adjust choices through your device settings or the tools shown in your account area.

Account security checks

When a login, withdrawal request or profile change looks unusual, we may pause the action while we verify ownership. This protects your account record and keeps legal requests tied to the correct person.

Record retention

We keep records only for service operation, legal duties, dispute handling and security needs. Retention periods can differ by record type, and some payment or verification logs must remain longer for audit purposes.

Change requests

You can ask us to correct account details that are wrong or out of date. We may request proof before making the change, especially when the update affects identity, payment records or account access.

Policy contact handling

Requests about privacy, cookies, access or legal records are routed to staff trained for those topics. We track the case, keep the reply tied to your account and answer through the contact path used.

Legal questions before you join

These answers explain the legal points we are asked about most often before an account is opened or updated. They cover access, data, cookies, account records, payment references and how to contact us. If your request involves a live account, contact us through the account area so we can verify ownership before discussing private details.

They apply to you when you access our site, open an account, use the account area or contact us about your record. Access and eligibility depend on local law and are available where local law permits.

We collect details needed to create and manage your account, such as contact data, login activity, payment references and verification records. We use those records for service operation, security checks, disputes and legal response.

Payment references may be matched with your account to confirm transfers, investigate disputes or meet legal duties. We do not ask for unrelated wallet data, and we keep payment records separate from general support messages where possible.

Yes. Send the request through your account area or email, then follow the verification step we provide. We may ask for proof before changing details connected to identity, payment records or account access.

Retention depends on the record type and the reason it is held. Account, payment, security and dispute records may need different periods because legal duties and audit needs are not the same for every file.

You can ask us to delete data where the law allows it. Some records may need to remain for legal duties, fraud prevention, transaction checks or unresolved disputes, and we will explain the reason in our reply.

Use email for a written request or send a message from your account area. Tell us whether the question is about privacy, cookies, access or records so we can route it to the right team.

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