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racenet Privacy Policy for Malaysia Accounts

Your account data, cookie choices and payment records for Touch 'n Go, GrabPay, Boost dan FPX are covered in this Privacy Policy.

Malaysia account dataCookie controlsPayment record handlingSupport request path
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racenet racenet Privacy Policy for Malaysia Accounts
CONTACT PATHS

Three ways to ask us

Privacy questions need a clean route, not guesswork. Use the channel that matches your request and include your account email, the date of the action and the data category you want us…

Privacy email Send personal data requests to [email protected] with your account email and a short description of what you need. We will confirm receipt, check account control and reply with the next step.
Live chat handoff Start with chat if you are already logged in and need help finding cookie or account settings. The chat team can pass privacy matters to the correct mailbox after checking your session.
Account ticket Use a ticket when your request concerns payment records, withdrawal checks or login history. Add the payment method name, such as Touch 'n Go or FPX, so we can locate the right record.
DATA HANDLING

Six controls behind your data

We keep privacy work close to the account systems that create the records. That means wallet checks, login alerts, cookie settings and support transcripts are handled with the same account reference, so…

Account data

We collect details you provide when you create or update your account, including contact data and verification items. These records help us keep your login, wallet and support history tied to you.

Payment records

Wallet actions through Touch 'n Go, GrabPay, Boost dan FPX create transaction references, times and status marks. We use them to match deposits, verify withdrawals and answer payment privacy requests.

Cookie choices

Cookies help keep your session active, remember basic preferences and detect unusual account behaviour. You can clear browser cookies, but some account checks may be repeated after you sign in again.

Security checks

We record login time, device signals and account actions that may point to unauthorised access. These checks help us protect your profile and investigate privacy concerns raised from your account.

Retention periods

Some data is kept while your account stays active, while payment and verification records may remain longer for legal or dispute needs. When those needs end, we remove or anonymise records where possible.

Change requests

You can ask us to correct account details, explain a data use or restrict certain processing where the law allows. We will ask for account control checks before making any change.

Your privacy questions answered

These answers explain the requests we receive most often about account data, payment records, cookies and access checks. They are written for Malaysia account use and should be read with the full Privacy Policy above. If your concern involves a specific transaction or login, send the date and account email so we can trace it.

We collect data you give us, such as account contact details, verification items and support messages. We also collect login signals, cookie data and payment references created when you use Touch 'n Go, GrabPay, Boost dan FPX.

Payment data helps us match deposits, verify withdrawals, prevent account misuse and answer your wallet questions. We keep transaction references, timing and status marks, not more than we need for account and legal purposes.

Yes, you can ask for a copy or explanation of personal data linked to your account. We will verify that you control the account before sharing records, so your details are not sent to the wrong person.

Cookies keep your session active, save basic settings and help us detect unusual account access. If you clear them, you may need to log in again or repeat security checks during your next session.

We may share limited data with payment processors, hosting partners, security tools and support systems when needed to run your account. We do not sell your personal data or hand over extra details without a valid reason.

Send a request through [email protected] or an account ticket with the detail you want corrected. We may ask for verification, then update the record where the change is allowed and technically possible.

Yes. Account access, eligibility and related data handling depend on local law and are available where local law permits. If a rule affects your account, we may need to keep certain records for compliance reasons.

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